DeLorme's Product Support Policy

Product support is readily available within the DeLorme support site and the product help documentation, or through our technical support staff by e-mail or phone. The quickest means of finding answers to your questions is through the support site and the product help documentation as response times to e-mail and telephone support will vary based on volume and product release schedule. Both e-mail and telephone requests are handled on a first come, first serve basis.

Note: Please read the following guidelines before contacting Technical Support.

• Support site
  Most of your questions can be quickly answered through our free online support site. This site contains thorough, up-to-date information about DeLorme products such as what's new, how to install your product, how to use your product, product downloads, troubleshooting, FAQ's and enhancements.
  
• Product help documentation
  All DeLorme software titles include comprehensive help files that you can easily access from within the product. Updated versions of the help documentation are available for most products under the product "Program Use" link within the support site.
  
• E-mail
  If after reviewing the documents on the support site, you cannot find an answer to your question, feel free to e-mail our technical support staff using the link provided on each support document and document listing.
  Note: Response times will vary based on volume and product release schedule.
  
• Forums
  DeLorme Forums are an available and valuable resource. The Forums consist of users helping users. DeLorme does not offer support through the Forums. However answers to many questions can be found here.
  
• Telephone
  Telephone support for installation issues and program errors is available by calling (207) 846-8900 and is provided as follows:
  • Hours of operation
    Monday through Thursday - 8:30 am to 5:00 pm EST
    Friday 9:30 am to 5:00 pm EST.
    Note: Calls can not be transferred to the support queue after 4:50 pm if there are no technicians available.
  • Installation issues and program errors
    Support for installation issues and program errors for current products only is available by phone at no cost (long distance charges apply) to registered users of the program. Technical support does not provide training.
    Note: Hold times will vary depending on volume and product release schedule.
    
• Products that are discontinued or more than one version old
  DeLorme's current software products have been optimized for use with the latest hardware technologies. Unfortunately, there are inevitable compatibility issues when some of our earlier products are used with newer systems. It is strongly recommended that in order to get the most from your DeLorme product, you upgrade to the most current version.
• Data Errors
  Data errors can be reported by using the following link to our revisions page. Do not submit requests for Technical Support using this link. You will not obtain a response.
  
  http://www.delorme.com/support/revisions
  
  Discontinued or Earlier Versions (as of 1/2/2008)
  Subject to change without notice
  

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